I have now upgraded to Windows 10 and installed the drivers and software for the printer but now there is no scan facility. If your Canon printer is not responding, here are some troubleshooting methods to follow: Wireless Canon printer not printing. Click the Remove button. We have three Canon iR-Advance C5535 scanner / printers that scan and send via SMTP. Right-click the blank space in the Printers … A Canon all-in-one printer and scanner won’t work if it’s not compatible with your platform. Below are troubleshooting steps you should follow in these circumstances: You can check Windows 10 compatibility for a range of Canon printers and scanners on this page. Check 1: Make sure that your scanner or printer is turned on.. Open Devices and Printers. However, here in NC that will not work with my MG5220, have to use MP Navigator EX 4.0 to scan. I'm afraid nowhere in All Apps is there anything relating to scanning. I have a Canon MG7751. I have an HP Envy 5530 e-All-in-One Printer (which is also a scanner). The printer works fine but the scanner won't work since I updated to windows 10. Click on the Drivers tab. I read instructions on another post where it says to click on All Apps and then scroll down the alphabetical list and then click on the scan app.. Select any printer and then click "Print server properties" at the top of the window. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.. Printer is working fine. Canon MX430 printer installed but scanner not working The Canon all in one prints fine but nothing happens when I try to scan. Original Title: SCANNING FROM A CANON MP280 PRINTER. In control panel/printers it appeared as a printer and scanner and could be used as both. Before I remembered that I had deleted the 5220 printer and drivers this morning and reinstalled them which was probably unnecessary but no harm done (other than the aggravation!). In most cases (with wireless printers), the communication issue is the reason behind the Canon printer not responding. Scanning to computer is not working either because the scan to PC is not enabled or because the full feature drivers are not installed. You can follow the question or vote as helpful, but you cannot reply to this thread. Since Windows 10 was installed I can no longer scan a document from my printer. Check 2: Connect the USB cable to a different USB port on the computer.. First, try to enable the scan to PC by following the steps below: ... Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”. Select the printer driver you wish to uninstall. Check 4: Restart the computer. Select "Remove driver and driver package" and click OK. But now I’m suddenly getting a different pop-up menu that doesn’t mention scanning. SU001W Scanner Does Not Work. This thread is locked. Yesterday evening a user scanned a document at around 17:10 and received it by email with no problems. I was scanning a bunch of things, and it was working fine — I’d right-click on the desktop icon, and a pop-up menu would appear that said, among other things, “Start scan.”. Is it just it is not compatible with windows 10? To use the scanner all I had to do was click on the scan utility link. If you’ve never done any scanning with the Canon scanner in Windows 10 before, check the printer‘s compatibility with the platform. I have a canon MP180 printer and scanner. Nothing has been changed on our network or settings but somehow, when they repeated this at 18:15, the task failed throwing up the following error: I just get the message no drivers installed but can't find drivers. I think this is a Windows 10 problem, but maybe not..