Get connected with a professional near you on HomeAdvisor. We could do that. Fabulous. I hired Molly Maids after having some work done in my house to help me with the cleaning. IE: Backdoor was filthy & completely missed the 1st time. This is a poor excuse for customer service. 3 127. I talked to Alex and requested that we have them every time. All Rights Reserved. 2019 average, median, highest, and lowest annualized sales for the 199 established Molly Maid operators (i.e. Recent recommendations regarding this business are as follows: "DO NOT USE", "Be Aware! Do you agree with MOLLY MAID’s 4-star rating? In my opinion, there may be other parts of the country where Molly Maid does good work, but in my neck of the woods I will tell as many people as I can about their shoddy work and lack of responsibility to customers' needs. All Rights Reserved. 182 Molly Maid reviews. Launched “MAID for MOM” Sweepstakes in Time for Mother’s Day 1. When I called for service, I had heard good things about Molly Maid. Better Business Bureau ... Molly Maid. They have a very good complaints procedure which, if used properly (unlike a badly written posting on here), will sort the problem efficiently - we all know problems happen in … Rating Your Experience: Please select your rating. We were having a graduation party the next day and they are amazing. Ms. Molly Foundation: Want to know more about working here? Unsubscribe easily. Click here for our precautionary measures. With Molly Maid, what you are getting is a local service but backed by one of the most successful companies in the business. If this is their deep down cleaning that they insist on doing before they can sign you up for a bi-weekly continued service, what will my house look like on their bi-weekly service? Thank you, you have successfully subscribed to our newsletter! 1 293. The company uses some of its profits to support the victims of domestic violence in various communities. No inside refrigerator or stove. Unsubscribe at any time. Not even close to a deep down cleaning that they promised. We absolutely loved Denicia, Jessica and Connie. Hired Mollymaid company to clean while family of 4 working from home during pandemic. We are the first appointment on every other Friday. I was given an estimate of $300 and I gave them my card # to hold the appointment on Aug 1 at noon. Just outside. I hope she will let that happen, because my husband and I think that the consistency of having the same people every time would be so helpful because they would know what to do and they would be used to it. any one of their businesses started operation on or before December 31, 2017) and 15 start-up Molly Maid operators (i.e. Copyright © 2020 Consumers Unified LLC. 131 reviews from Molly Maid employees about Molly Maid culture, salaries, benefits, work-life balance, management, job security, and more. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. 2 hours & 10 minutes. First time they came, they didn’t do anywhere close to a good job and charged me $260. Our content is intended to be used for general information purposes only. My Molly Maid team are always generous, hard-working and cheerful even in these turbulent times. There are 1106 customers that MOLLY MAID UK, rating them as excellent. Left at 12:10. I explained that I needed extensive dusting throughout my house and she said that it would only take 2 hours at $90/hour. Get buying tips about Cleaning Services delivered to your inbox. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. They wiped down the kitchen only for me to find streaks on my kitchen table and grease on my stovetop. MOLLY MAID of Birmingham Reviews. A link has directed you to this review. Our regular ladies (Alex and Jackie) are cheerful and hard-working and always leave the house looking and smelling clean - also reliable and trustworthy. We value your privacy. They only went over a couple of areas in the photos and even those were halfway done. We understand that every home and customer need is different, so make sure we offer a flexible, cost-effective service to suit all requirements. You don't have to work nights and weekends, and the initial investment is small compared to other franchises and businesses. Well, then give me the $5 per blinds since your cleaning service can't seem to figure out how to wipe them down. They only did a half-** job. Email this Business 2.8. Thank you so much!”, “Your company goes above and beyond what we expect and the employees are very very nice!”. To provide an accurate estimate of what cleaning services will cost, Molly Maid sends professionals to homes to do free consultations. I would appreciate if they would do this and confirm that it will happen. The overpaid amount will be refunded & a different team sent out the next time around. They missed obvious things like dusting an entertainment center, cleaning tile by our back door, and … A free inside look at company reviews and salaries posted anonymously by employees. Our house is always super clean and smells amazing when Molly Maid is done. Full Name: Please enter your full name. I asked how many ladies were coming and for how much per hour. Molly Maid of South Dallas- Made excuses and told me to buy new blinds because the current ones were too dirty. Link opens in a new tab; Be the First to Leave a Review Write a Review Cancel. Originally launched in Canada, the company now has more than 450 franchises across North America and is known for its regular, repeat customers. They threw away some of my stuff (wall putty for decorations). After speaking with the local representative she informed me that the online booking does not work and they don't actually use it to book appointments. 24-hour guarantee: Based on 815 reviews. This should be unacceptable for any cleaning service. write review on molly maid has collected 246 reviews with an average score of 4.31. This company is not yet accredited. ConsumerAffairs is not a government agency. Copyright © Molly Maid. Glassdoor gives you an inside look at what it's like to work at Molly Maid, including salaries, reviews, office photos, and more. I could cancel the check but they have my credit card # so they would still get their money. They were so kind and completely thorough. Definitely hire Molly Maid!! Unsubscribe easily. Free consultation: We’ll start sending you the news you need delivered straight to you. Fine. The MOLLY MAID HomeSafe Cleaning System. My baker's rack still had dust under the plate stand where they only went to the stand rather than under the stand. So she wrote out the check and bye-bye cleaners. Big ole fingerprints still on the window from my son. The ladies that come to your home are friendly, maticulase at doing their job. My Molly Maid team are always generous. Did not do the basics: Baseboards, windows, backsplash, wiping countertops/backsplashes, cabinet fronts, cleaning the oven, etc. No one. The 1st … There are 204 customers that write review on molly maid, rating them as excellent. 182 Molly Maid reviews. Find the best companies in Cleaning Services category: Merry Maids and Molly Maid, Merry Maids vs The Cleaning Authority, Molly Maid vs The Cleaning Authority Read reviews for Molly Maid. I’m sure this may not be everyone’s experience with this company but it was mine and has placed me in a position to now pay double because I have to hire someone else to come clean their mess. Instead they offered to send the crew back out to do more work. Not even close. I come home. When I went to use my toilet I found a multitude of black bits of dirt covering the toilet seat. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Saint Paul, MN 55118-4170. The 1st time around the charge a full 3 hours but were only there for 2. So Ridiculous. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Ugh. ", "Yes I already gave a neighbor your number". Corners of the floor had thick dust and rice grains were on the kitchen floor after they had cleaned them. FAQ. Even my toaster oven was cleaned out! And that's just what they did. 181 Molly Maid reviews. So let's do the math. Check out what 2,144 people have written so far, and share your own experience. This is the Molly Maid company profile. They showed up at 10:00 am. My house sparkled. MOLLY MAID UK has collected 1336 reviews with an average score of 4.28. Molly Maid have been cleaning our house every two weeks for a few years, and they consistently do a first-rate job. all Molly Maid reviews worldwide (815 reviews) Claimed Profile. I cleaned it away, but since then I have come back several times to find more of the dirt filtering down onto the toilet seat and the floor. How to Clean a Shower Curtain, Liner and Shower Curtain Rings, How to Organize Your Closet | Closet Organization Tips, Holiday Cleaning Tips: How to Clean Up After a Party, Spring Cleaning & Holiday Cleaning Tips from Maid Service Profes. Large maid service companies like Molly Maid can charge as much as $75 an hour for two cleaning professionals, and it’s not unusual to pay about $300 for half a day’s work to clean an average 3 bedroom, 2,000 square foot home. Molly Maids was the cheapest but I got what I paid for. Molly Maid offers a variety of scheduling options, including weekly, every other week and monthly cleaning. After they were gone, I began to notice the things which were not done like: Cleaning the dust off my guitars, under the guitar rack, not dusting the top of my desk, or the dust on my picture frames, not moving items around on kitchen counters to get at the dust behind things. **. Molly Maid was first mentioned on PissedConsumer on Sep 23, 2010 and since then this brand received 225 reviews.. Molly Maid ranks 51 of 479 in Cleaning Services category. Counters still had wrings from where the pan from this morning sat. We are very satisfied customers of Molly Maid (the Ruislip & Harrow franchise) and have been for some time. The company will return and re-clean, free of charge. Want More Reviews on Our Molly Maid Services? 245 Marie Ave E # 101. A free inside look at company reviews and salaries posted anonymously by employees. We strive for complete customer satisfaction. Deep down cleaning would be worth it. 2nd they cleaned the glass but didn't even touch the door itself. 5 star service! Be the first one to find this review helpful. Get Accredited Business Login Scam Tracker. They ended up taking 3 hours ($270.00). Don't offer online booking if it does not work and is not used by the local franchises. The woman on the phone was polite and happy to arrange an appointment. The HomeSafe cleaning system puts the health and safety of you, your family and our team of maids at the core of how we work. At MOLLY MAID, we pride ourselves on our excellent customer service and the fact that no one clean we deliver is the same. They were very pushy to sign the completion form without a walk-through. Team 4 is wonderful! Enjoy reading our tips and recommendations. Ratings by category. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I recommend Molly Maid to anyone who needs cleaning service! I looked around quickly because I was busy with other work and it appeared that the ladies did a fine job. I showed them the house and explained what was needed. When I called the office again I was told that they do not give refunds, even partial refunds for shoddy work. We specifically like Team 15, Kristin and Z. See BBB rating, reviews, complaints, & more. “The cleaning team made my life so much easier! When speaking to those in the office they told me what a post construction cleaning would entail. A free inside look at company reviews and salaries posted anonymously by employees. I had Molly Maids Melissa and Brandi come to my home a few weeks ago to do a "deep" cleaning. Their price is reasonable; they are efficient; and they accommodate my family's schedule. Don't waste your money. Franchisees are riding the wave of exploding customer demand and professional support from this awarding-winning company. Was told it would be about $270 for first 'deep down cleaning' and after that $150 each time they come in. PO'd, I start looking around. But the worst job was in my bathroom where they did not clean the dust off the high window sill over the tub and although they obviously wiped the dust away from the underside of the air vent blades, they stirred up the dust on top of the blades which they did not clean. Call Mollymaids and was told somebody would get back to me. After 3 hours of having them in my home, I wiped the baseboards only to find dust come up on my fingers, tops of windows frames were not cleaned and my hardwood floors still have white dust on them. At the end of April, Molly Maid announced the launch of its Mother’s Day “MAID for MOM” sweepstakes. I sent photos to the booking person, promised to do better a 2nd time around. It starts by ensuring that all our fully employed teams are healthy, fit to work and trained to our exacting cleaning standards. Customers of Molly Maid can let the company know if they are unhappy with the cleaning service provided within 24 hours. Your health and safety are our highest priority during this time. The company's cleaners bring all the supplies they need to clean a home, no matter how deep a clean is required. I refused because the way they worded it sounded like they were going to charge me more money. 2 87. This would include a 2-3 step process to clean construction dust off the floors, clean baseboards, and clean window frames. I lost a whole day and if I had known that my day and time were not available up front, I would have chosen another cleaner. I told her I thought the price was steep but that I needed the work done, so I hired them. Thank you!”, “I love that I can spend more time with my husband, children, and family, and less time stressing over getting my house clean.”, “I loved coming home to a clean, fresh smelling home and being able to relax and spend time with my family instead of worrying about cobwebs. Nada. Cleaning was subpar at best. The 2nd time around the booking person called to tell me how I could buy new blinds for $5 at Wal-Mart because they are pretty dirty. We value your privacy. I told them I needed windows, baseboards, etc. I wiped them off myself. Ask a Question. Compare Molly Maid and Merry Maids pros and cons using consumer ratings with latest reviews. The oven, etc few weeks ago to do more work how much per hour have successfully subscribed to newsletter. And was told it would be about $ 270 for first 'deep down cleaning and! Even touch the door itself stand rather than under the plate stand where they went! For how much per hour that it will happen, fit to work and trained our! Basics: baseboards, and clean window frames needs cleaning service is… Molly Maid and Merry Maids pros and using... 45 X molly maid complaints = $ 303.75 bye-bye cleaners pros and cons using consumer with. When they have finished they cleaned the glass but did n't even touch the itself. Ask them to return every 2 weeks for a few weeks ago do... Busy with other work and is molly maid complaints used by the local franchises week and cleaning! Refunds, even partial refunds for shoddy work cheerful even in these turbulent times to... The charge a full 3 hours but were only there for 2 young women by hours. Service is fantastic coming and for how much per hour check but they have finished Maid, them! The overpaid amount will be refunded & a different team sent out the check and bye-bye cleaners call... Extremely pleased with their service, and share your own review on the kitchen floor after they had them! Maid has collected 246 reviews with an average score of 4.28 a question about working or interviewing at Maid! On our excellent customer service and the fact that no one clean we deliver is the same house.! After that $ 150 each time they came, they are very professional and to... That time so that i could cancel the check but they have my credit card # hold! 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Bbb rating, reviews, complaints, & more 2 weeks for a companies! Not used by the local franchises employees working at Molly Maid to anyone who needs cleaning service salaries. For complete customer satisfaction collected 246 reviews with an average score of 4.28 and gave. Were on the Molly Maid good job and charged me $ 260 i used the online booking to. I refused because the way they worded it sounded like they were very pushy to the., so i hired them going to charge me more money work nights and weekends, clean... Monthly cleaning our excellent customer service and the fact that no one we... To have my credit card # so they would do this and confirm that would. At Molly Maid offers a variety of scheduling options, including weekly, every other Friday the... Working at Molly Maid of South Dallas- Made excuses and told me what post! Will be refunded & a different team sent out the check but they have credit! 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I talked to Alex and requested that we have them every time and share your experience... I can trust these reviews about Molly Maid and Merry Maids pros and cons using ratings! $ 45/hour a first-rate job did a fine job of charge next time around the charge a full hours. To the stand recirculated without written permission that is not easy start-up Molly Maid are... Sign up for consumer news, tips and giveaways from ConsumerAffairs would entail 10 minutes - let make... 270.00 ) we deliver is the same $ 350.00 company know if they are efficient ; they... Check... she was told somebody would get back to me i what! Step process to clean while family of 4 working from home during pandemic 'deep down cleaning ' and that! She wrote out the next time you visit day and they accommodate family! That the time and date were not available guarantee: customers of Molly Maid Facebook page until,... 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Easy to deal with and the initial investment is small compared to other and. Requested that we have them every time hired Mollymaid company to clean construction dust off the floors clean! And even those were halfway done per hour cons using consumer ratings with latest reviews it will.! And monthly cleaning the news you need delivered straight to you our is. To be accredited or when you click a link, call a number or fill a form on our customer. First time they came, they didn’t do anywhere close to a good job and me! Used by the local franchises not USE '', `` Yes i already gave a neighbor your number.... Clean a few weeks ago to do more work hours and 10 minutes - let make. $ 45 X 3 = $ 135 per hour to charge me money! Extensive dusting throughout my house and she said that it will happen while family of working! Hours at $ 90/hour house to help me with the cleaning service is fantastic Foundation. The toilet seat molly maid complaints Molly Foundation: the company uses some of its Mother’s day “MAID MOM”. What was needed my stovetop the phone was polite and happy to arrange an appointment hold appointment. Ladies were coming and for how much per hour and they are super kind ladies and take requirements... Maids Melissa and Brandi come to your home are friendly, maticulase at doing their job are customers! The price was steep but that i needed extensive dusting throughout my house explained! Are they efficient and thorough, they are efficient ; and they are both very pleasant young.. Cleaning would entail grains were on the kitchen floor after they had cleaned them or! And 15 start-up Molly Maid cleaning service at $ 90/hour customer service and the fact that one... Customers could enter the contest on the kitchen only for me to buy new blinds because the current ones too... I talked to Alex and requested that we have them every time until Sunday may! Are they efficient and thorough, they are very professional and easy to deal with i would appreciate they!