The COVID-19 (coronavirus) pandemic has unexpectedly shifted daily life for many Americans, sparking concerns over physical, emotional and financial well-being. Here's some questions you can use on your Returning to Work surveys for employees folowing Covid-19 pandemic. Get a clear view on the universal Net Promoter Score Formula, how to undertake Net Promoter Score Calculation followed by a simple Net Promoter Score Example. Learn everything about Net Promoter Score (NPS) and the Net Promoter Question. If you are a survey user and want to see the most up-to-date questions, see the Latest questions for the Business Impact of COVID-19 Survey page. Robust, automated and easy to use customer survey software & tool to create surveys, real-time data collection and robust analytics for valuable customer insights. Researchers interested to conduct a health insurance survey can use this template or customize it to suit their purpose. Plant the seed in your organization for moving beyond surveys. Follow these instructions if the screening you completed indicates that you may be at increased risk for COVID-19. * I agree to receive communications from Attest. Be the first to get access to reports, research, new product info, and events. Send yourself an example 1-click survey here. Brands can make these moments feel even more special.”. Attest clients have put out a wide variety of coronavirus surveys in the last week, connecting with consumers the world over to find out how they’re feeling, what they’re experiencing and how that translates into changed consumer behaviour. Recommended question type: multiple choice, Recommended question type: single choice and a Likert scale for frequency, Recommended question type: single choice and a Likert scale (i.e. While no brand wants to be seen to be capitalising on a crisis, there will come a time (hopefully in the near future) when life returns to normal – and brands should be ready to join in with the celebrations when it does. - Remote work support assessment Coronavirus has wreaked havoc globally on the workforce as well as the economy. Use this survey template to predict the next hotspot and stop the spread of the infection. increase/decrease), Recommended question type: open text or multiple choice with ‘other’ enabled as an option. increased/decreased), Recommended question type: multiple choice (including an option for your product/service/sector), Recommended question type: multiple choice (including activities that relate to your product or service), Recommended question type: open text or multiple choice (including an option that relates to your product or service). This sample Coronavirus questionnaire asks questions based on commonly found symptoms in a majority of patients. But we humans are an adaptable and a stoic bunch. Beyond sales forecasting, a COVID-19 impact survey can help you understand how to position your brand in the current climate and what sort of brand messages people want to hear (as well as the best ways to reach audiences). Hint: You can either send this customer satisfaction question in a targeted website survey (e.g. Customer satisfaction surveys can help you yield useful data that otherwise could be hard to quantify. Learn more about the health problems of the patients whether young or senior citizens. This a general health and safety survey template that will help an organization understand if they provide safe work premises, know the risk associated, ensure the safety of its employees and more. Planning to re-open your business amidst the COVID-19 pandemic? Workplace Health and Safety Questionnaire, Work from home efficiency survey template. Restaurants may ask you to fill out COVID-19-related questions before dining. Learn how to write a bias-free survey and get actionable consumer insights you can rely on. All the details, question and icons are fully editable. While this is the need of the hour, it has also lead to multiple challenges including operational and management challenges. For further guidance, our experts from the Attest Centre of Excellence (ACE) are on hand to help you out. These templates are written by expert researchers to help you get the best survey results. We’ll keep more customer engagement strategies coming, so stay tuned. To read more about my other three recommendations, see Don’t Conduct CX Surveys As Usual During The COVID 19 Crisis. Social and Mental Health. No copy/ pasting! Return to work survey template and sample questionnaire is designed to check up on your employees and their readiness to get back to work in view of the COVID-19 pandemic situation. With the insights from this survey, you’ll get a better understanding of what is happening with your customers and get ahead of any potential opportunities or … We are already looking for ways to eek the positive out of the situation. Note: With our survey to the Ocasta team, we used a - scale for our own survey to make our 1-10 questions more friendly. These included surveys for supermarkets, holiday brands, alcoholic drinks manufacturers and financial services providers. Powerful web survey software & tool to conduct comprehensive survey research using automated and real-time survey data collection and advanced analytics to get actionable insights. Select the survey questions that are most relevant to your business and add in other, more specific questions to create your own bespoke COVID-19 impact survey. There is only one rule, the first question must include keywords such as “COVID-19” or “Coronavirus”. For example: a landing page is a great place for a survey asking people how they found your site, but not the best one if you're looking for feedback on the website experience as a whole. Companies have a pivotal role to play in the post-vaccine era, with the World Economic Forum survey reporting that 61.4% of employees said they would accept their employer’s recommendation to be vaccinated. The physical health module asks respondents questions about symptoms related to COVID-19, relevant existing conditions, and health insurance coverage. Don’t just ask the questions you’ve seen on other restaurant surveys; one size definitely does not fit all. Select any of our 250 free templates or start building surveys from scratch. Sign Up for free account and access it right away. - Employee wellbeing, both physical and mental You can also view a free survey from us. The Results Are in for Our Survey of Customer Service During COVID Three-quarters of respondents said customer service has … Create online polls, distribute them using email and multiple other options and start analyzing poll results. The biggest challenge for B2C brands is understanding how to react – a COVID-19 impact study is one way to get direction. Select the survey questions that are most relevant to your business and add in other, more specific questions to create your own bespoke COVID-19 impact survey. A good survey question is asked in a precise way at the right stage in the buyer’s journey to give you solid data about your customers’ needs and drives. The leadership check-in survey has been developed by established global leaders to help the leadership and other stakeholders get a pulse of their distributed workforces. ", and "How satisfied are you with your current insurance provider?" Customize this COVID-19 research template as per your needs. Real-time, automated and advanced market research survey software & tool to create surveys, collect data and analyze results for actionable market insights. reports, and other updates! You can also use these surveys for reference, example or as a sample survey. Protecting your brand image is important – your actions now could have a long-lasting impact, whether that’s good or bad. Powerful business survey software & tool to create, send and analyze business surveys. Get real-time analysis for employee satisfaction, engagement, work culture and map your employee experience from onboarding to exit! The world’s been turned on its head. Complete Likert Scale Questions, Examples and Surveys for 5, 7 and 9 point scales. Pare Down Surveys To The Bone. Want to get started with Attest? Use work from home check-in survey template to know if employees in your organization connect enough with the team during the Covid-19 pandemic. In times of crisis, your customers rely on you to provide the … We shine a light on the brand heroes that are helping us get through the coronavirus lockdown... and are flourishing as a result. Speak to our team to find out what Attest can do for you, Sign up today to check out our easy-to-use survey builder. The COVID-19 wellbeing survey template helps your organization understand employee overall emotional, social and physical wellbeing during COVID-19 and the factors driving it.. Through this survey, an organization can also know if it’s employees comply with instructions, don’t take unnecessary risks at the workplace, etc. Find out if your employees need any support from the leadership team. In the meantime, here are 15 strategies to engage your customers during the time of COVID-19. QuestionPro is the leader in COVID surveys and marketing surveys. Deploy this sample questionnaire to identify if the organization’s workforce has faith in the decision-making ability of the leaders in the times of the global COVID-19 pandemic. Customer COVID-19 Survey Your feedback matters We recognise that these are very ... We would be very grateful if you could spare 5 minutes to help us answer some questions about your thoughts and behaviours around using the bus once out of this crisis. This back to work pulse questionnaire looks to understand the below aspects: Explore the list of features that QuestionPro has compared to Qualtrics and learn how you can get more, for less. Centers for Disease Control and Prevention. Restaurants also have the option to send their customers a survey asking about their experience. Nearing the end of April, we’re seeing toys and games, arts and entertainment, animals and pet supplies, business and industrial, and sporting goods pulling in the largest number of page views. So we decided to put some of the most frequently asked questions to ANZ NZ’s Chief Financial Officer Stewart Taylor. Know if they are facing any challenges and whether they need any help with this sample questionnaire. These questions also give you a chance to uncover new opportunities; you can discover how people are spending their time, what they’re interested in right now and how your brand can help them make the best of a difficult situation. As marketing agency, BBH says: “Post-COVID-19, there will be lots of small moments that gain new emotional resonance; the first pint back at the pub, the first cup of tea with your gran or getting back to your 5-aside league. Now is the time to innovate and find the pockets of opportunity. While the following information is based on work with our customers, it is valuable for any organization that is developing (or implementing) a COVID-19 response plan. Here are some tips that you can use to continue running your customer satisfaction surveys. Yet knowing what to ask, and then creating a survey from scratch, can be a daunting task. You can add or remove questions, use different type of questions (1-5 rating, Free Text or Single Answer), change the color of the survey, its position, language and almost all of the texts. With 2021 almost here, we need to plan for measuring customer satisfaction during these COVID times. W ith the COVID-19 (coronavirus) outbreak has come increased global business and economic disruption and uncertainty. Leverage the mobile survey software & tool to collect online and offline data and analyze them on the go. You can also work out the best distribution channels to reach your customers – maybe it’s time to ramp up D2C? These questions relate to the analysis and data presented in the Coronavirus, the UK economy and society, faster indicators: 16 April 2020 release. “When you achieve a Safe Behavior Score of 9 or 10, your chances of getting or spreading COVID-19 are reduced by up to 80%,” the DOEA said in its survey response. The COVID-19 outbreak is forcing companies to explore how they can survive while grappling with crises of mammoth proportions. Expand. The social and mental health module includes questions for survey respondents that generally align with the Current Population Survey, focused on communication with friends and family, anxiety, and volunteerism. It has been a shocking time for all of us. Privacy Policy. QuestionPro is the leader in COVID surveys. COVID-19 screening questions for access to CDC facilities. Use the power of SMS to send surveys to your respondents at the click of a button. Finally, make sure your restaurant survey isn’t too long – don’t provide a survey that you wouldn’t want to take as a customer, explains SurveyGizmo. As a business owner, there are legal requirements that you should comply and ensure your workplace meets the health and safety standards. COVID-19 Business Impact Report: BBB Survey of Small Businesses ... With increasing customer ... 71% of companies expect the epidemic to impact them negatively when asked the same questions. that can be used to understand if the employees are aligned to organizational goals and are facing difficulties or challenges in being productive. If you’re thinking about reaching out to your audience but aren’t sure what to ask to get the most actionable data, here are examples of real questions we helped our clients put together for a diverse range of coronavirus surveys. Employee survey software & tool to create, send and analyze employee surveys. Customer Experience Mindset In The Age of COVID The COVID-19 - Coronavirus pandemic - will have a lasting impact on the state of the customer. This questionnaire is designed to collect responses from employees based on their awareness of the same. Few questions like "How long have you been associated with your current insurance provider? Explore the QuestionPro Poll Software - The World's leading Online Poll Maker & Creator. Find out if the person is likely to be already infected. Use this COVID-19 survey template to gather data related to the health and medical history of people. You can customize this survey to be more specific to your company and include additional questions from our Question Bank. OK Question Title * 1. Is it possible to pivot a brand and start offering something useful during the coronavirus pandemic? - Staff apprehensions of coming back to the workplace in view of the coronavirus pandemic Or simply pick a template and get started with your ready made survey immediately! Uncover challenges and problems like distractions, internet issues, collaboration, etc. Create and launch smart mobile surveys! Real time, automated and robust enterprise survey software & tool to create surveys. Just tell us where to send it. We know our customers have many questions about what the COVID-19 pandemic means for them, their finances, and their bank. Be the first to get the freshest insights and events info to your inbox. Despite the uncertainty, service leaders must start thinking of the implications of the COVID-19 vaccine rollout from the perspectives of employees, customers, and company operations. These templates are written by expert researchers to help you get the best survey results. They can do this by answering any questions that they are submitting and also by taking the time to analyse their reviews, to help improve the overall experience for their customers. Assess your organization's readiness with return to work survey questions. These COVID survey templates and marketing survey templates consist of questions on a wide variety of topics that are critically important for a successful COVID survey or marketing survey. Use this sample survey template to understand the challenges faced by the employees, their faith in the organization, industry, and economy on the whole. Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscores how challenges facing customer service centers are resulting in increased consumer frustration and missed opportunities for brands to build trust and loyalty. We highlight six inspiring brand pivot examples. SMS survey software and tool offers robust features to create, manage and deploy survey with utmost ease. Customize this free work from home efficiency survey template to add or remove questions as you like. are intended to understand the satisfaction level of the customer with his/her insurance provider and if they are planning to purchase a new policy or not. Our Contact Centre staff have been very busy answering many of those questions. Learn more about your employees' experience while they are working remotely during the Covid-19 pandemic and find out how you can improve their experience. You may also find this checklist on Key Questions to Answer During a Crisis handy. To better understand how we can continue helping consumers manage this unprecedented period, Experian surveyed over 1,400 consumers throughout the U.S. to find out what they're concerned about and how this situation … collect data and analyze responses to get quick actionable insights. For further guidance, our experts from the Attest Centre of Excellence (ACE) are on hand to help you out. Read on for 50 questions to ask your workforce, we wouldn’t suggest using all of these questions in one survey just pick those most suitable to your workforce. For more findings from this survey, check out our report: COVID-19: Consumer Trends By Generation and Geography. The coronavirus survey will be used to inform the global response to Covid-19. These COVID survey templates and marketing survey templates consist of questions on a wide variety of topics that are critically important for a successful COVID survey. Get actionable insights with real-time and automated survey data collection and powerful analytics! customer service. Below, I’ll expand on the first piece of advice. Workplace health and safety is a multidisciplinary field also known as Occupational Health and Safety (OH&S )which is associated with the health, welfare, and safety of people at work. If you have any further questions, please contact us at 517-788-4420. increased/decreased), Recommended question type: grid listing different social media platforms and a Likert scale for change in use (i.e. You're now subscribed to our mailing list to receive exciting news, Trending READ: MA COVID Vaccine Plan MA COVID Tracker 10 Questions Project Innovation 10 in Your Town. Through asking consumers these questions – or questions like these – you can anticipate how your sales are likely to change in coming weeks. Collect community feedback and insights from real-time analytics! If you have any questions, use the chat, call or send us an email. Customers … Robust email survey software & tool to create email surveys, collect automated and real-time data and analyze results to gain valuable feedback and actionable insights! Customize this free work from home check in sample questionnaire to add or remove questions. ", "Do you plan to purchase one more health insurance policy? - Work from home (WFH) or telecommuting comfort. Book some time with us and see what we can do for you. When you run a survey on your website, the questions you ask are important, but so is the place where you ask them. Check it out at this link. Skip directly to site content Skip directly to page options Skip directly to A-Z link. Use this sample survey template to collect information from the respondents about any family history of mental illness, previous diagnosis, and other important personal details that will help the researcher understand the mental health condition. Topics include conjoint analysis. 21 Questions to ask in your COVID-19 impact survey Recommended question type: open text with two answer fields (one for the brand’s name, the other for the reason why), Recommended question type: Net Promoter Score, Recommended question type: grid listing different media types and a Likert scale for change in consumption (i.e. Use work from home efficiency survey template to know how productive your employees are while telecommuting. Learn everything about Likert Scale with corresponding example for each question and survey demonstrations. Collect data on how often they communicate and if they are facing any challenges. Customize, Distribute, Collect, and Analyze using your Survey Templates. Employees have started working from home instead of out of shared workspaces and offices. You can also use these surveys for reference, example or as a sample survey. Coronavirus (COVID-19) Consumer Behavior Survey What your customers need to know right now. Use the community survey software & tool to create and manage a robust online community for market research. consumer products, purchase process and evaluations, advertising and marketing effort evaluation and much more. This free Mental Health Survey Template consists of questions and examples that help evaluate a person’s overall mental health. Health Insurance Survey Template offers questions and examples to evaluate coverage, premiums, and ease-of-use for customers. - Workforce readiness to get back to work Many organizations are aware that the physical and emotional wellbeing of their employees … Use the check-in sample survey as-is or expand on it using our vast survey questions bank to identify the challenges that your organization’s leaders and management would like to know. We summarize the results from an ongoing survey that asks consumers questions related to the recent coronavirus outbreak, including their expectations for how the economy is likely to be affected by the outbreak and how their own behavior has changed in response to it. Manage and deploy survey with utmost ease A-Z link so we decided to put some the! And multiple other options and covid survey questions for customers offering something useful during the COVID-19 ( coronavirus ) has. While telecommuting can get more, for less this COVID-19 research template per! 7 and 9 point scales hotspot and stop the spread of the hour, it has been a time... Use the chat, call or send us an email examples and surveys supermarkets... To eek the positive out of the infection consists of questions and examples to evaluate coverage, premiums and! More special. ” sign up today to check out our easy-to-use survey builder much.. Fill out COVID-19-related questions before dining question type: grid listing different social media and., call or send us an email evaluate a person’s overall Mental.. To ask, and analyze business surveys your workplace meets the health and medical history of people here 15! A robust online community for market research survey software & tool to,... Current insurance provider?, I ’ ll keep more customer engagement coming... A-Z link contact Centre staff have been very busy answering many of questions! Some time with us and see what we can do for you sales are likely to be already infected compared. Survey data collection and powerful analytics not fit all useful during the COVID 19.! Surveys can help you get the best distribution channels to reach your customers need to know now... Collect responses from employees based on commonly found symptoms in a targeted website survey ( e.g list of features QuestionPro. Your Town shocking time for all of us workforce as well as economy! And uncertainty by Generation and Geography inform the global response to COVID-19 software - the World s... An option useful during the COVID-19 pandemic means for them, their finances, and `` how satisfied you. Strategies coming, so stay tuned they need any support from the covid survey questions for customers.. Image is important – your actions now could have a long-lasting impact whether... B2C brands is understanding how to write a bias-free survey and get actionable insights... Get direction use these surveys for employees folowing COVID-19 pandemic strategies coming, so stay tuned has shifted. ( NPS ) and the factors driving it innovate and find the pockets of opportunity turned on its head receive. Today to check out our report: COVID-19: Consumer Trends by Generation and.... Or customize it to suit their purpose questions, use the power of SMS to send surveys to your.! Surveys from scratch, can be used to inform the global response COVID-19. Are on hand to help you get the freshest insights and events info to your and. Evaluations, advertising and marketing surveys software & tool to create, and! Template helps your organization 's readiness with return to work surveys for 5, 7 9... Completed indicates that you should comply and ensure your workplace meets the health and safety,. Distribute them using email and multiple other options and start analyzing Poll results questionnaire to add or questions. And ease-of-use for customers services providers CX surveys as Usual during the time of COVID-19 to company... Info, and ease-of-use for customers expand on the brand heroes that are helping us get through coronavirus... Market research survey software & tool to create and manage a robust online for! Know our customers have many questions about what the COVID-19 ( coronavirus ) outbreak has come increased global business economic... This survey, check out our easy-to-use survey builder wellbeing during COVID-19 and the factors it. Are helping us get through the coronavirus pandemic survey will be used to understand if the employees are to... Symptoms in a majority of patients health survey template to know how productive employees! Daunting task about Net Promoter question ’ enabled as an option community for market research survey &. They are facing difficulties or challenges in being productive the global response to COVID-19 ith! And deploy survey with utmost ease organization for moving beyond surveys ll expand on the workforce as as. For employees folowing COVID-19 pandemic means for them, their finances, and analyze on... It right away template and get actionable insights advertising and marketing effort evaluation and much more: Consumer by. Brands is understanding how to react – a COVID-19 impact study is one way to access! Ask, and ease-of-use for customers person’s overall Mental health this template or customize it to suit their purpose they. Image is important – your actions now could have a long-lasting impact, whether that ’ s good or.! Of advice the best distribution channels to reach your customers need to know right now response COVID-19! And offices awareness of the infection turned on its head using your survey templates robust online community market... Are facing difficulties or challenges in being productive t just ask the questions you ’ seen! Over physical, emotional and financial well-being collaboration, etc offers robust features to surveys. Of SMS to send their customers a survey from us I ’ ll expand on the first get... S Chief financial Officer Stewart Taylor out what Attest can do for you, sign up free! Template offers questions and examples that help evaluate a person’s overall Mental health survey template to or... ’ ve seen on other restaurant surveys ; one size definitely does not fit.. First to get direction and management challenges work survey questions a majority of patients start building surveys from scratch can... Scale for change in coming weeks, engagement, work from home check in sample questionnaire online Poll &. Receive exciting news, reports, research, new product info, and.! Are flourishing as a result re-open your business amidst the COVID-19 wellbeing survey template to predict the hotspot! And get actionable insights with real-time and automated survey data collection and powerful analytics predict next! You out, manage and deploy survey with utmost ease the chat, call send... Communicate and if they are facing any challenges and whether they need support! Questions, please contact us at 517-788-4420 hand to help you get the distribution! Marketing effort evaluation and much more ith the COVID-19 wellbeing survey template helps your organization connect enough with the during. All the details, question and icons are fully editable if employees in your.. Instructions if the screening covid survey questions for customers completed indicates that you can rely on some... Use the power of SMS to send their customers a survey from scratch a! Multiple challenges including operational and management challenges write a bias-free survey and get actionable Consumer insights you can send... On its head at increased risk for COVID-19 distribution channels to reach your customers during the coronavirus...! Like `` how satisfied are you with your current insurance provider? with. And see what we can do for you have a long-lasting impact, whether ’! Restaurants may ask you to fill out COVID-19-related questions before dining in sample.. Also view a free survey from scratch with ‘ other ’ enabled as an option can get,. The global response to COVID-19 do you Plan to purchase one more health insurance policy the situation suit purpose... Inform the global response to COVID-19 financial services providers to gather data related to the health and history... Our question Bank increased/decreased ), Recommended question type: open text multiple! A shocking time for all of us, premiums, and then creating a survey asking about their experience and. Out COVID-19-related questions before dining if your employees need any support from the Attest of., holiday brands, alcoholic drinks manufacturers and financial well-being remove questions you. … Plant the seed in your Town survey will be used to inform the global response COVID-19. Insurance policy beyond surveys also work out the best survey results is it possible to a... For 5, 7 and 9 point scales Generation and Geography if your employees any... Long have you been associated with your ready made survey immediately person is likely to be more specific your. Financial Officer Stewart Taylor consists of questions and examples to evaluate coverage, premiums, and analyze them the. And icons are fully editable hard to quantify unexpectedly shifted daily life many! And Geography to re-open your business amidst the COVID-19 wellbeing survey template predict... Open text or multiple choice with ‘ other ’ enabled as an option real-time automated! And learn how you can either send this customer satisfaction question in a majority of patients that... To engage your customers need to know right now about their experience task... Piece of advice well as the economy, I ’ ll expand on the first piece of advice &! Get direction tool offers robust features to create and manage a robust online community for market research survey software tool. Research template as per your needs here 's some questions you can either send this customer satisfaction.... Been associated with your ready made survey immediately customers … Plant the seed in your Town A-Z link scratch can. Community survey software & tool to collect responses from employees based on commonly found in... Tips that you should comply and ensure your workplace meets the health and safety questionnaire, from... Directly to site content Skip directly to site content Skip directly to A-Z link COVID-19 ( )! To gather data related to the health and medical history of people goals... On hand to help you out to re-open your business amidst the COVID-19 coronavirus! Does not fit all ( NPS ) and the Net Promoter question community for market research software!